Returns Policy

🔄 Return & Refund Policy – Fista

At Fista, we aim to deliver a smooth, reliable, and transparent shopping experience. If something is wrong with your order, we make the return process simple and fair through our fulfillment partner Markaz.

📦 7-Day Return Window

We offer a 7-day return and refund window from the date of delivery.

You may request a return if the product is:


  • Damaged or broken

  • Incorrect item delivered

  • Missing parts or accessories

  • Defective or not as described

After 7 days of delivery, return or refund requests will no longer be accepted.



🔁 How to Request a Return / Refund

If you want to request a return or refund, you can easily contact our support team. We will guide you through the process step-by-step.

📲 Contact Us via WhatsApp

Message us on WhatsApp for quick support:

👉 [ WhatsApp Number : +92 328 8221871]

📧 Contact Us via Email

Send your order details and issue to our email:

👉 [ amanrajj89@gmail.com]


📝 What to Include in Your Message:


  • Order ID

  • Issue description (damaged, wrong item, etc.)

  • Clear photos of the product (if possible)

Once we receive your request, our team will review it and help you process the return or refund